Shipping & Returns

Shipping

We're happy to offer Free Ground Shipping on all US orders!
Please allow 1-2 business days to process your order. Orders are delivered within 3-5 business days. Shipping speeds will vary based on the shipping destination (excludes weekends and holidays). 
If you need your gift to arrive by a specific date or have any questions regarding shipping, please contact us at hello@otwbox.com.

If you would like to cancel your order, please email us at hello@otwbox.com.
Orders that have already been processed and sent out from dispatch cannot be cancelled.

 
Shipping Costs & Speeds

Shipping Method Shipping Speed Shipping Cost
Standard Shipping 3-5 Business Days Free!
Expedited Shipping 1-3 Business Days $20.00

 

Shipping Status

Once your order has been fulfilled and shipped from our facilities, you will receive an email with shipping confirmation and tracking details.
You may also view and track your order on our website by logging into your account to view your Order History. 
Select the order you want to track and click on the link provided as "Track Shipment".

Service Delays

Onthewaybox is not responsible for unexpected shipping delays caused by external occurrences, natural disasters or severe weather cases. In emergency cases like these, please directly contact your local USPS or UPS office with any inquiries of the status of your package or keep track of your orders through your account under Order History.

Failed Deliveries & Returned Packages

In any situation when USPS or UPS is unable to deliver a package due to an incorrect address, gift recipient refusal, or multiple failed attempts to reach the recipient at point of delivery, onthewaybox is not responsible for payment of return shipping costs. Customers are responsible for all shipping costs in cases like these. To avoid problems like these, continue to keep track of your orders through your account under Order History.

Return Policy

While we don’t accept returns, if your box or goodies arrive with any damage or defects, send a note to hello@otwbox.com as soon as possible and we will take care of it! We are committed to ensuring you and your gift recipient are 100% satisfied.